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Live view

Watch visits as they happen

Visits in progress show as LIVE in your list. Open one to follow along, a few seconds behind real time.

A visit marked LIVE in the list and the player following it

How live view works

The recorder sends a visit in small pieces as it happens, so a visit in progress appears in your list with a LIVE tag and its running time. Open it to follow the visitor, a few seconds behind. When the visit ends, the replay is there to watch again.

When it helps

  • Launching a new page or sale and wanting to see the first visitors use it.
  • Checking a fix you just made with a real visitor.
  • Getting a feel for who's on your site right now.

What you see in a live visit

A live visit uses the same player as any replay. Pages, clicks, taps and scrolling play as they happen, and moments such as page views, searches and cart adds appear on the timeline and in the Activity list as the visitor reaches them. The visit's running time keeps counting until they leave.

Live view or a recorded replay?

Live view is for the moment: a launch, a sale going out, a fix you want to see working. Most questions are answered faster from recorded replays, where you can filter to the visits that matter, jump between moments and skip the quiet parts. Our guide to watching recordings without losing hours covers that routine, and what to check in your first 20 replays gives you a starting list.

Same privacy rules

Live visits follow the same rules as every recording: typing is masked in the visitor's browser and visitors who haven't allowed analytics aren't recorded. Watching live doesn't show anything a replay wouldn't. See how recordings stay private.

Questions

Frequently asked

How far behind real time is live view?

A few seconds, by design.

Is live view on the Free plan?

Yes, every plan includes it.

Can a visitor tell they're being watched live?

Nothing changes for the visitor. The recorder works the same way for live and recorded visits, and typing is masked either way.

What happens when the live visit ends?

It becomes an ordinary replay in your list, ready to watch again, filter or star.

See your next visit through your visitor's eyes

Add Session Recordings and turn it on. Recording starts with your next visitor.

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