Comparison

Smartlook is shutting down: alternatives for Wix sites

Cisco is closing Smartlook. It stopped selling new subscriptions on May 31, 2026, and on September 30, 2027 the platform shuts down and its remaining data is deleted¹². If Smartlook records your Wix site, here's what to export, how to take its code off your site, and what to record visits with instead.

Of the 6 Smartlook replacements for a Wix site we checked on October 5, 2026, 5 record visits on a free plan, 4 make heatmaps and 2 go in as tracking code, like Smartlook.

Prices and features checked on October 5, 2026, from each company's public pages. See sources

Add to site, it's free What's free

When does Smartlook shut down?

On September 30, 2027: that day Smartlook's platform is switched off and all remaining customer data is deleted. Smartlook's FAQ and Cisco's end-of-life notice give the steps before it¹²:

May 31, 2026: End of sale: no new Smartlook subscriptions
August 31, 2026: No more renewals or expansions; paid plans run to the end of their term
August 31, 2027: Last day of support: every paid plan has ended, and accounts move to Smartlook's free plan, with its limits
September 30, 2027: The platform is switched off and all remaining customer data is deleted

Cisco names Digital Experience Analytics in Splunk Observability Cloud as the successor², an add-on to Splunk's Real User Monitoring³. Smartlook subscriptions don't move across to it automatically, and Splunk won't migrate historical data¹.

How do I export my Smartlook data?

Use Smartlook's own exports and REST API, before your paid plan ends and no later than August 31, 2027, as Smartlook advises¹. Its help center describes three ways to get data out:

Sessions: while viewing sessions, export a CSV of up to 1,000 users in a segment⁴.
Reports: dashboards, events, heatmaps and funnels can send you reports by email, from the envelope icon at the top right⁴.
REST API: it returns visitors, events, funnels and sessions⁵, with a token that a project's owner creates under REST API in the project's settings⁶. It allows 20 requests an hour on the free plan and 100 on paid plans⁵, so run big exports while you're still paying.

Any new tool records only from the day you add it, so note the replays you'll still want, such as bug reports, while Smartlook still plays them.

Choose a tool with heatmaps if…

You used Smartlook's heatmaps, events or funnels, not just its recordings¹
You want it all free: Microsoft Clarity makes heatmaps and replays at no cost⁷
You also record a mobile app, which Clarity's free Android and iOS SDKs cover⁸
You don't mind pasting a tracking code into Wix again, as Smartlook's Wix guide had you do⁹

Choose Session Recordings if…

You mostly watched replays to see where visitors get stuck
You'd rather add an app than paste a tracking code
You want all typing masked and recording that follows your Wix cookie banner
You want it free forever: 2,000 recordings a month, with no card

Add to site, it's free

At a glance

Six ways to record a Wix site after Smartlook

Prices are per month in US dollars. Each fact links to the page it came from, and tool names link to our closer look where there is one.

Tool	Free plan	Paid plans from	Heatmaps	How it's added on Wix	Wix plan needed
Session Recordings	Free forever: 2,000 recordings a month, each kept 30 days	None: Session Recordings is free forever	No	Wix App Market app, no code to paste; new, no reviews yet	Not confirmed yet
Wix Analytics' Session Recordings	3 recordings a month, on an upgraded site¹⁰	Basic, for 500 recordings a month; prices not listed¹⁰	Not offered; TWIPLA calls its heatmaps an option Wix could explore¹¹	Built in: Analytics > Session Recordings in your dashboard¹⁰	An upgraded site¹⁰
Microsoft Clarity	Everything is free: up to 100,000 sessions per project a day, kept 30 days⁷	None: Microsoft says there's no paid version⁷	Yes⁷	Wix App Market app, no code to paste¹²; 3.4 from 15 reviews¹³	Not stated; Microsoft says it "can only be used with registered account domains on Wix"¹²
TWIPLA app	400 tracked page visits a month, with replays and heatmaps¹⁴	Starter $2.99, or $2.48 a month billed yearly, for 500 tracked page visits¹⁴	Yes, on every plan¹⁴	Wix App Market app, no code to paste¹⁴; 4.5 from 1,625 reviews, Wix Choice	Not stated on its listing¹⁴
Mouseflow	500 sessions a month, 1 month of data¹⁵	Essential $39, or $25 a month billed yearly, for 5,000 sessions¹⁵	Yes: click, scroll and geo heatmaps on every plan¹⁵	Tracking code in Wix's Custom Code¹⁶	A paid plan with a connected domain, which Wix's Custom Code needs¹⁷¹⁸
Lucky Orange	None listed; a 7-day free trial¹⁹	Build $39, or $32 a month billed yearly, for 3,500 sessions¹⁹	Yes, on every plan¹⁹	Tracking code added as a custom tool in your Wix settings²⁰	A paid plan with a connected domain, which Wix's custom code needs¹⁷¹⁸

Our overview of eight tools adds Contentsquare (formerly Hotjar) and Crazy Egg.

The options, one by one

Session Recordings

Best for: Replays of a Wix site, with no code to paste and all typing masked
Free plan: Free forever: 2,000 recordings a month, each kept 30 days
Paid from: None: Session Recordings is free forever
How it installs on Wix: Wix App Market app, no code to paste
Wix plan needed: Not confirmed yet
Heatmaps: No
Checked: October 5, 2026

Session Recordings is our app. It records Wix sites only, with no mobile SDK, no heatmaps and no funnels or events, so it won't replace Smartlook in an app or for funnel reports. It's built for one job: replays of your site's visits, with typing masked in the visitor's browser and recording that follows your Wix cookie banner. It's free forever, with 2,000 recordings a month, each kept 30 days.

Wix Analytics' Session Recordings

Best for: Recordings inside Wix Analytics, kept up to 36 months¹⁰
Free plan: 3 recordings a month, on an upgraded site¹⁰
Paid from: Basic, for 500 recordings a month; prices not listed¹⁰
How it installs on Wix: Built in: Analytics > Session Recordings in your dashboard¹⁰
Wix plan needed: An upgraded site¹⁰
Heatmaps: Not offered; TWIPLA calls its heatmaps an option Wix could explore¹¹
Checked: October 5, 2026

Wix's help center sends questions about these recordings to TWIPLA¹⁰, which powers them¹¹. A site that ran Smartlook needed a paid plan with a connected domain⁹, so while that plan is active, the site is already upgraded. Our comparison with TWIPLA covers the plans and privacy modes.

Microsoft Clarity

Best for: Free heatmaps and replays, with rage clicks and dead clicks flagged⁷
Free plan: Everything is free: up to 100,000 sessions per project a day, kept 30 days⁷
Paid from: None: Microsoft says there's no paid version⁷
How it installs on Wix: Wix App Market app, no code to paste¹²
Wix plan needed: Not stated; Microsoft says it "can only be used with registered account domains on Wix"¹²
Heatmaps: Yes⁷
Checked: October 5, 2026

If you also used Smartlook in an app, Clarity has free SDKs for Android and iOS, including React Native and Flutter⁸. On a Wix site it reads consent from the Wix cookie banner by itself²¹, and it keeps favorite recordings and a random sample for up to 9 months⁷. More in Clarity vs Session Recordings.

TWIPLA app

Best for: Visitor analytics, polls, funnels, heatmaps and replays in one app¹⁴
Free plan: 400 tracked page visits a month, with replays and heatmaps¹⁴
Paid from: Starter $2.99, or $2.48 a month billed yearly, for 500 tracked page visits¹⁴
How it installs on Wix: Wix App Market app, no code to paste¹⁴
Wix plan needed: Not stated on its listing¹⁴
Heatmaps: Yes, on every plan¹⁴
Checked: October 5, 2026

TWIPLA's tracking is cookieless by default, and its lower privacy modes need visitor consent¹⁴²². Its plans count tracked page visits, and the listing doesn't say how many recordings each one includes¹⁴.

Mouseflow

Best for: Replays, heatmaps and a funnel from a free plan¹⁵
Free plan: 500 sessions a month, 1 month of data¹⁵
Paid from: Essential $39, or $25 a month billed yearly, for 5,000 sessions¹⁵
How it installs on Wix: Tracking code in Wix's Custom Code¹⁶
Wix plan needed: A paid plan with a connected domain, which Wix's Custom Code needs¹⁷¹⁸
Heatmaps: Yes: click, scroll and geo heatmaps on every plan¹⁵
Checked: October 5, 2026

Setup works like Smartlook's: a tracking code you paste into Wix's Custom Code¹⁶. Set the snippet's Code Type to Analytics, so Wix stops loading it before consent²³. Paid plans keep data longer: 3 months on Essential, against 1 month on Free¹⁵.

Lucky Orange

Best for: Stores that want product, cart and checkout pages tracked²⁰
Free plan: None listed; a 7-day free trial¹⁹
Paid from: Build $39, or $32 a month billed yearly, for 3,500 sessions¹⁹
How it installs on Wix: Tracking code added as a custom tool in your Wix settings²⁰
Wix plan needed: A paid plan with a connected domain, which Wix's custom code needs¹⁷¹⁸
Heatmaps: Yes, on every plan¹⁹
Checked: October 5, 2026

If you sell with Wix Stores, check this first: Lucky Orange says it tracks Wix eCommerce product pages, cart and checkout²⁰, while Hotjar's and Contentsquare's Wix guides say they can't collect data from Wix Stores²⁴²⁵. Every Lucky Orange plan has every feature, with data kept from 60 days¹⁹.

How do I remove Smartlook from a Wix site?

Delete its snippet from your site's custom code. Smartlook's Wix guide has you paste its tracking code there, using older menu names (Site Manager, then Tracking & Analytics)⁹; today Wix keeps custom code under Settings > Custom Code¹⁷.

Export first. Save what you need, as described above.
Add the new tool. If it's tracking code, open its Code Type tab in Custom Code and choose Analytics, so Wix stops loading it before consent²³.
Delete Smartlook's snippet. In your site's dashboard, go to Settings, open Custom Code, find the snippet that holds Smartlook's tracking code and delete it.
Update your privacy notice. Name the new tool instead of Smartlook. Our free privacy notice template has wording for a site that records visits.

Questions

Frequently asked

When does Smartlook shut down?

On September 30, 2027, when Smartlook's platform is switched off and all remaining customer data is deleted. Sales of new subscriptions ended on May 31, 2026 and renewals on August 31, 2026, and every paid plan ends by August 31, 2027. After that, an account can use Smartlook's free plan, with its limits, until the shutdown.

How do I export my data from Smartlook?

With Smartlook's own exports and REST API, before your paid plan ends and no later than August 31, 2027, as Smartlook advises. Its help center describes CSV exports of up to 1,000 users from a segment of sessions, email reports for dashboards, events, heatmaps and funnels, and a REST API that returns visitors, events, funnels and sessions. Splunk won't migrate historical data to Smartlook's successor.

How do I remove Smartlook from my Wix site?

Smartlook goes on a Wix site as custom code. In your site's dashboard, go to Settings > Custom Code, find the snippet with Smartlook's tracking code and delete it. Export anything you want to keep first.

What's the best Smartlook alternative for a Wix site?

It depends on what you used Smartlook for. Microsoft Clarity is free, makes heatmaps and replays, and installs as a Wix app. TWIPLA's app bundles a whole analytics suite. Mouseflow and Lucky Orange go in as tracking code, as Smartlook did. Wix Analytics has recordings of its own on an upgraded site. Session Recordings does replays only, for Wix sites, free forever for 2,000 recordings a month.

Does Session Recordings record mobile apps?

No. It records Wix sites only and has no mobile SDK. If you used Smartlook in an Android or iOS app, Microsoft Clarity has free SDKs for both.

Compare more

Sources

Checked on October 5, 2026. Prices and plans change, so check each company's page before you decide.

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Smartlook is shutting down: alternatives for Wix sites

When does Smartlook shut down?

How do I export my Smartlook data?

Choose a tool with heatmaps if…

Choose Session Recordings if…

Six ways to record a Wix site after Smartlook

The options, one by one

Session Recordings

Wix Analytics' Session Recordings

Microsoft Clarity

TWIPLA app

Mouseflow

Lucky Orange

How do I remove Smartlook from a Wix site?

Frequently asked

Other comparisons

Session recording and heatmap tools for Wix

A Hotjar alternative for Wix

Microsoft Clarity vs Session Recordings

Sources

See your next visit through your visitor's eyes